A single point of contact for all your IT needs
Our dedicated global service desk provides the same level of excellent IT support for our small and medium-sized business clients as it does for our global business partners.
Designed to empower your team with flexible and scalable solutions, our 24/7 IT support desk offers continuous assistance, proactive monitoring, and a single point of contact for all your IT needs. We seamlessly handle incidents and service requests for you wherever you are located in the world, covering all time zones.
Why your business needs our IT Service Desk support
Here whenever you need us
We’re ready for your call every hour of the day, every day of the year. The beauty of our flexible support is that it’s scalable, according to your requirements, so you get everything you need without paying for anything you don’t.
Flexible helpdesk support
From our extensive experience, we’ve learned that no two organisations have quite the same IT needs. That’s why we offer flexible support levels all the way from 1st line through to 3rd line.
Over 50 years’ experience
We’ve been running Service Desks since 1963 and have remained ahead of the curve ever since, thanks to our forward-thinking and agile approach.
XLAs over SLAs
SLAs often don’t tell the full story. (Answering the phone within five seconds isn’t much good if it then takes many days to fix the issue.) That’s why we believe in XLAs, driven by the overall end user experience.
Golden Ticket Process
Without the need for human input, our service desk ticketing process uses intelligent automated technical vetting and scheduling. An engineer is systemically allocated to an incident, based on skillset and location, reducing your wait and improving onsite response times.
‘Follow the sun’ service desks
A&O IT Group is based in the UK, but we also have fully-fledged multi-lingual service desks in India and the U.S, ready to support you in your local language.
24/7 SUPPORT, 365 DAYS A YEAR
50+ YEARS’ EXPERIENCE
98% AVERAGE SLA ON NEXT BUSINESS DAY SUPPORT
4 HOUR ONSITE SUPPORT SERVICES (SAME DAY SLA’S)
Delivering a first class level of service
Our high service standards, loyal team and flexible approach keep our outsourcing partners and clients returning to us time after time.
“A&O IT Group’s Service Desk support and fantastic team have taken a huge weight off of my shoulders. Knowing I have their uncompromising support whenever I need it allows me to focus on running my business and without needing to worry about employing any IT people. Thanks for conquering my IT challenges!”
Our intelligent software solutions
Using many years of experience, we have developed two class-leading software solutions that enable us to provide an even better service for our customers and partners.
Our proprietary software
Providing fully automated, end-to-end engineer scheduling and management. It is a centralised control system for every ticket and every engineer across the globe and gives customers real-time visibility of how our team is looking after their business.
Our proprietary global e-learning platform
Delivering bespoke online training programmes, assessments and onboarding. It ensures engineers are always suitably trained, compliant and accredited before arriving on site to work for your organisation.
Explore more from our IT Managed Services
IT Lifecycle Services
Customisable IT lifecycle services enable businesses of any size to maximise value at every stage of their asset management.
IT Engineering Services
Conquer all your IT challenges, we provide full-time, on-site, ad-hoc or mobile engineers for project or maintenance services.