Case Study
Supporting Colgate-Palmolive’s IT Operations Through On-Site Engineers
• 10 min read
Overview
Providing a managed IT service that involves an on-location full-time engineer (FTE).
Our FTE works closely with Colgate-Palmolive to understand their unique requirements for ongoing IT projects and proactively manage and monitor their IT networks.
All A&O IT engineers are fully-vetted and trained to perform as an extension of Colgate-Palmolive’s team. Regardless of the IT project’s size, our FTE is fully-briefed, equipped, and ready to go with minimal disturbance to their business activities.
Solutions for your business
The Challenge
Thousands of simultaneous operations happening globally,Colgate-Palmolive requires ongoing IT support that delivers fast-response times, knowledgeable on-call engineers, and quick turnarounds.
A cyber-security incident, data breach, or a critical IT system’s failure could adversely impact Colgate-Palmolive’s business. They rely extensively on IT networks for various mission-critical tasks such as processing transactions or collecting, storing, and managing customer data.
Over the last seven years, we’ve worked closely with the Colgate-Palmolive team to maintain a strong working partnership and avoid IT network downtime. By providing a highly-skilled on-site FTE, we also helped Colgate-Palmolive avoid lengthy, costly hiring processes without compromising their ability to assign and dedicate resources exclusively to their IT projects.
Solution & Benefits
Our engineer’s role varies between solving computer hardware and software related problems to assisting with strategic and consulting engagements. Instead of relying on an off-site service desk, members of the Colgate-Palmolive team can log a ticket, and our engineer supports them by identifying the best-fit solution.
The FTE model provides Colgate-Palmolive with complete control over developing their IT projects in terms of both human and technical resources. Our engineer is always fully-equipped with dedicated resources assigned and monitored by Colgate-Palmolive. From end-to-end, the FTE model provides a transparent, secure, flexible and scalable working approach.
Cost-effective
For Colgate-Palmolive, having a dedicated A&O IT engineer is like having their own talented in-house IT specialist without the cost of hiring or paying employee benefits. The FTE model lowers IT project development costs and frees up more time for Colgate-Palmolive employees to concentrate on core competencies.
Flexible & Modular Service Arrangements
As Colgate-Palmolive operations grow and evolve, our FTE work arrangements are customised to fit around changing requirements. FTEs work on a continuous project-to-project basis, which means resources can be moved and reallocated as needed.
Secure & Transparent IT Management
We have a proven track record of delivering a secure and transparent managed IT service for Colgate-Palmolive, ensuring data and sensitive information are protected at every stage.
Fully-automated FieldView Technology
A&O IT deployed our industry-leading proprietary FieldView technology that provides real-time visibility, tracing and management of all FTEs working on-site at Colgate-Palmolive.
Long-Term Impacts
To protect their workers from the ongoing threat of the COVID-19 pandemic, many of Colgate-Palmolive’s employees are now working remotely or at a limited capacity on-site.
In response, our FTE and support team have adapted to continue offering an uninterrupted managed IT and engineering service regardless of employees’ location.
Even with the greater shift to remote working, our managed IT service has remained as reliable and consistent as ever. Strategically, our FTE works in precisely the same way as
before — the key difference being the virtual instead of face-to-face interaction between the engineer and Colgate-Palmolive’s team.
We’re proud to look back on our rewarding professional partnership and look forward to continuing to support Colgate-Palmolive with their future IT projects.
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